Getting Started with the Little Love Books App

Q: How do I create a Little Love Book for my baby?

A: Download the Little Love Books app, set up an account, and start adding memories, milestones, and photos. To gain full access you can pre-order your book and get your unique code. Once complete, you can place an order to print your custom baby book!

Q: What kind of information can I include in the app?

A: You can record a range of custom milestones, monthly memorable moments and some of your ‘firsts’. There are also chapters for family information such as a family tree and parents’ wishes. Add photos, notes, and dates to make it a full picture of your baby’s first year.

Q: Can I use the app for more than one child?

A: Yes! The app allows multiple profiles, so you can create separate books for each of your children.

Customising Your Baby Book

Q: Can I choose the book design or cover colour?

A: Currently, we offer a beautiful linen-bound cover in three beautiful colour-ways as well as three gorgeous themes. You’ll select your preferred colour and theme when submitting your book for print.

Q: Can I edit my entries or photos before ordering?

A: Absolutely! You can review, edit, and rearrange all entries and photos as much as you like within the app. We recommend double-checking your final preview before finalising your order.

Q: Is it possible to personalise the front cover?

A: Yes! You have an option for a generic front cover with our little love book title, or you can choose to add your baby’s name on the cover for an extra cost of £10.

Printing & Quality

Q: What type of paper and materials are used for printing?

A: We use high-quality, archival paper to ensure your book is durable and vibrant. The cover is linen-bound to give it a classic, keepsake feel.

Q: Will the photos in my book look exactly like they do in the app?

A: Yes, we use a high-quality printing process to ensure your photos look just as vibrant and clear as they appear in the app. However, minor color variations may occur due to differences in screen and print settings.

Ordering & Payment

Q: How do I order my completed book?

A: Once you’re ready, click on the “submit for print” button on the app, review your book one last time, and submit your order. After the order is processed, you’ll receive confirmation and tracking information to keep you up to date on your book!

Q: What payment methods do you accept?

A: We accept major credit and debit cards, as well as Klarna and other payment options.

Q: How much does a Little Love Book cost?

A: The price of each book is £70 plus postage. You can upgrade your book cover to include a personalised name on the front for a surcharge of £10. You can view pricing details and any additional options within the app before placing your order.

Q: Can I apply a discount or promo code?

A: Yes! You can enter promo codes during checkout. Keep an eye out for special promotions via email newsletters or our social media channels.

Shipping & Delivery

Q: How long will it take to receive my book?

A: Production takes approximately 2 working days, and shipping times vary by location but are usually between 5-7 working days. You’ll receive an estimated delivery date when you place your order.

Q: Can I track my order?

A: Yes, once your order is shipped, we’ll send a tracking number via email so you can monitor the delivery status.

Q: Do you offer international shipping?

A: Currently, we ship to the UK and Ireland. International shipping times may vary. Check the shipping section in the app for more information.

Q: My book arrived damaged. What should I do?

A: We’re sorry to hear that! Please contact our customer service team via our live chat or by email at [email protected] with photos of the damage, and we’ll be happy to solve the issue with you.

App Troubleshooting & Account Management

Q: I’m having trouble uploading photos. What should I do?

A: Ensure your app is updated to the latest version, and check that you have a stable internet connection. If issues persist, try restarting the app or contacting our support team via our chatbot or [email protected].

Q: How can I delete or edit an entry in my baby’s book?

A: Open the entry you wish to edit or delete within the app, then select the appropriate option. Remember, you can make changes until you place your final order.

Q: Can I download a digital version of my book?

A: Yes, we offer an option to download a PDF version of your book for a small fee. This option is available during checkout.

Q: How do I delete my account?

A: If you wish to delete your account, please contact our customer support team. Deleting your account will remove all saved data, so be sure to download any completed books beforehand.

Security & Privacy

Q: Is my personal information safe with Little Love Books?

A: Absolutely. We take data security seriously and use encryption to protect your information. Your data will never be shared without your consent.

Q: Can other people access my baby’s book?

A: No, only you can access your account and book information. If you choose to share the digital PDF version, that is entirely at your discretion.

Additional Questions

Q: Do you offer gift cards?

A: Yes! Little Love Books gift cards make a perfect gift for expecting parents. You can purchase them directly through our app.

Q: How can I contact customer support?

A: Reach out to us via our live chat or via email at [email protected], and we’ll be happy to assist you.

We hope these FAQs help! For any further questions, our team is always here to make sure creating your Little Love Book is a joyful experience.